SOP Review and Development Consultant for the IOM Ireland MHPSS Project

The consultant will review, revise, and develop a coherent and standardized package of Standard Operating Procedures (SOPs) for the IOM Ireland Mental Health and Psychosocial Support (MHPSS) Project. The role includes facilitating consultations, mapping referral pathways, validating SOPs, and delivering capacity-building sessions to support consistent and accountable service delivery.

Responsibilities

• Review and revise the current draft and existing Standard Operating Procedures (SOPs), guidelines, workflows, templates and tools for the IOM Ireland MHPSS Project, ensuring they define the minimum procedures required for safe, ethical, consistent and accountable service delivery.
• Establish and facilitate consultations with the SOP Working Group, coordinated by the Head of the MHPSS Unit, and collect inputs from designated MHPSS focal points and relevant multidisciplinary team members to ensure that SOPs reflect operational realities, roles, responsibilities and service delivery requirements.
• Map, review and strengthen referral pathways and coordination mechanisms within Citywest and with external service providers, ensuring that referral procedures are practical, context-specific, client-centred and aligned with national systems and available services in Ireland.
• Ensure that SOPs clearly define the minimum actions and responsibilities required of MHPSS staff and focal points, including identification of needs and vulnerabilities, triage, immediate response, safeguarding measures, informed consent, confidentiality, data protection, referrals, follow-up, case documentation, escalation procedures and case closure.
• Coordinate with relevant internal IOM colleagues and external stakeholders, where appropriate, to ensure alignment with IOM policies, protection standards, existing referral mechanisms, interagency coordination processes and operational arrangements in Ireland.
• Validate draft SOPs through consultation with the SOP Working Group and key operational focal points, testing the feasibility, practicality and applicability of procedures within the Citywest context and incorporating feedback as required.
• Compile and present the revised SOP package, including SOPs, referral pathways, workflows, tools and templates, to IOM Ireland management and technical focal points for review, validation and final endorsement.
• Facilitate the finalisation of the SOP package, incorporating consolidated feedback and submitting editable final versions together with implementation recommendations and a practical roll-out plan.
• Develop and deliver capacity-building sessions and practical training workshops for MHPSS staff, focal points and relevant partner organizations on the finalised SOPs, referral pathways, roles and responsibilities, and key procedures to support consistent implementation.
• Provide post-training guidance and recommendations to support the operationalization, monitoring and continuous improvement of the SOPs and referral pathways.

Requirements

• Advanced university degree in social work, psychology, public health, mental health, humanitarian affairs, international development, organisational development, quality management, public administration, law, policy development or a related field, with at least five years of relevant professional experience; or a university degree in one of the above fields with at least seven years of relevant professional experience.
• Relevant certification in quality assurance, process mapping, safeguarding, project management, policy development or technical writing is an advantage.
• Demonstrated experience developing, reviewing or implementing SOPs, operational manuals, policies, protocols or quality-assurance frameworks.
• Experience translating complex operational processes into clear, practical and user-friendly procedures.
• Relevant experience in MHPSS, protection, safeguarding, migration, social work, case management, public health or humanitarian programming.
• Experience conducting document reviews, gap analyses, stakeholder consultations and process-mapping exercises.
• Knowledge of confidentiality, informed consent, referral management, records management, incident reporting and risk-management principles.
• Experience working with multidisciplinary and culturally diverse teams.
• Experience with a UN agency, international organisation, NGO or government body is desirable.
• Experience supporting services for refugees, migrants, asylum seekers or other populations in vulnerable situations is desirable.
• Excellent analytical, drafting, editing and technical-writing skills in English.
• Strong knowledge of SOP development methods, process mapping and document-control systems.
• Ability to structure complex information into clear steps, roles, decision points and escalation pathways.
• Strong consultation, facilitation, presentation and stakeholder-management skills.
• Excellent attention to detail, consistency and quality assurance.
• Ability to manage multiple documents and priorities within fixed contractual deadlines.
• Advanced proficiency in Microsoft Word, including styles, tables of contents, tracked changes, cross-referencing and version control.
• Ability to work independently while maintaining effective coordination with IOM.
• Fluency in English (oral and written).

Skills

• SOP Development
• Process Mapping
• Quality Assurance
• Policy Development
• Technical Writing
• Document Review
• Gap Analysis
• Multi-Stakeholder Consultation
• MHPSS Programming
• Safeguarding
• Case Management
• Referrals Management
• Records Management Projects
• Incident Reporting
• Risk Management
• Multidisciplinary Team Collaboration
• Project Management
• MS Word
• Document Control
• Capacity Building

Languages

English