Senior Movement Operations Associate (FS)

The Senior Movement Operations Associate (FS) supervises movement operations activities in the field, coordinating teams and managing airport services, transit centers, and transportation for migrants and refugees. The role involves staff supervision, coordination with partners, and ensuring compliance with SOPs and standards.

Responsibilities

• Coordinate a team or teams of up to a total of eight staff members undertaking field activities in an assigned area or areas, such as at an airport, transit center, third-party facility, camp-based operation or sub-office, or in relation to transportation, including supporting staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance regularly to ensure high quality work and the accurate completion of field support activities.
• Coordinate the efficient and effective management of airport services, including care and verification of travel documentation; assistance with airport formalities; escorts for arriving and departing individuals; ensuring individuals with special needs or equipment receive appropriate support; and sending notifications using relevant systems.
• Schedule daily work for Field Support staff, ensuring adequate coverage for all flight arrivals and departures based on advanced booking notifications (ABNs) and onward movements, and ensure staff have adequate power and IT availability to complete their work.
• Handle all urgent issues as they occur and process relevant financial paperwork in coordination with IOM management.
• Coordinate staff as they assist individuals at transit centers or third-party facilities throughout their stay.
• Coordinate with the supervisor to maintain an organized flow of individuals and their luggage through arrival and departure procedures at the facility; track relevant information regarding flight data and ensure team members are updated on departure times, delays and cancellations; work with staff to ensure luggage and medical checks are organized in an efficient manner; under the supervision of the supervisor, create the weekly shift schedule and assign tasks, ensuring coverage is adequate to maintain a safe, secure and clean environment; report regularly to management on long-stayers and other relevant issues, employing creative problem-solving as needed to handle problems.
• In coordination with the supervisor handle financial paperwork.
• Coordinate timely and adequate services for meals, snacks and water for individual staying at Transit Centers, third-party facilities or during transit in airports and other locations, ensuring staff members work closely with the service provider to ensure meals are culturally appropriate and to reduce the level of waste while keeping the quality of the food at the highest standard.
• Coordinate pre-departure formalities, including but not limited to counselling, travel loans, luggage, prohibited items, bag tags and clothing/shoes.
• Schedule and supervise daily discussions with individuals staying in facilities on cleanliness, litter and hygiene.
• Ensure all posters and informational messages are up-to-date and placed in visible locations.
• Provide oversight at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay.
• Communicate promptly with third-party facility representatives and/or management if issues arise.
• Supervise the coordination of transportation from consolidation points, transit centers and third-party facilities, including liaising with service providers, supervising staff as they ensure the identity verification, readiness and organization of individuals being transported, and preparing and supervising relevant briefings.
• Ensure baggage sorting, tagging and handling is done appropriately and that staff members arrange for individuals to be escorted on transportation as needed.
• Ensure persons with special needs are provided with appropriate services and report any issues to supervisors immediately.
• Coordinate and/or provide pre-screening, pre-departure orientation and selection mission support, medical processing support, exit permit support and/or interpretation services for individuals at the airport, in transit centers, camps, consolidation points, IOM facilities and third-party facilities or during transport by air, ground or water.
• Liaise as needed with other Teams and Units in IOM and with external partners such as airport and government authorities, relevant embassies, and the United Nations High Commissioner for Refugees (UNHCR).
• Provide regular feedback on work being accomplished to the supervisor and keep the supervisor immediately informed of any issues that arise.
• Assist with financial activities related to movement operations, such as petty cash payments and reports, under close supervision.
• Train Field Support Team members as needed to efficiently and effectively manage their work, conduct quality assurance, and to monitor and guide other Field Support staff members and activities.
• Alert the supervisor or management of any non-compliance to SOPs or standards of conduct by IOM staff members or partners.
• Undertake duty travel as required and delegated to participate in meetings, trainings and other programme activities.
• Demonstrate an in-depth understanding of applicable SOPs, related systems and databases, and IOM Standards of Conduct.
• Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with SOPs, Standards of Conduct and relevant data protection rules.
• Uphold RMM Protection Mainstreaming Minimum Standards while carrying out all duties and responsibilities and demonstrate the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Standards of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA).
• Alert the supervisor or management of any non-compliance to SOPs, RMM Protection Mainstreaming Minimum Standards or IOM Standards of Conduct by IOM personnel or partners.
• Perform other related duties as assigned.

Requirements

• High school diploma with 6 years of work experience; or Bachelor's degree in social science, International Relations, Regional Studies or a related field from an accredited academic institution with 4 years of relevant work experience.
• Prior Movement Operations, transportation-related and/or management experience is strongly preferred.
• Work experience in programs including movement operations component, particularly in resettlement programs.
• Experience with supervising a team.
• Experience with communicating with beneficiaries and external partners.
• Computer/software literate with good knowledge of Microsoft Office.
• Strong written and verbal communication skills and ability to effectively communicate with and lead a team.
• Attention to detail and ability to organize.
• Self-motivated, objective-driven and able to use own initiative and work under pressure with minimum supervision.
• Troubleshooting skills.
• Leadership skills.
• Fluency in English (oral and written) is required.
• Desirable working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.

Skills

• Movement Operations
• Transport Management
• Resettlement Programs
• Team Supervision
• Beneficiary Communication
• Partner Coordination
• Microsoft Office Suite
• Written Communication
• Verbal Communication
• Attention to Detail
• Organizational Skills
• Technical Troubleshooting
• Leadership
• Airport Services
• Transit Center Coordination
• Compliance with SOPs

Languages

English