Protection Case Worker- Tegucigalpa

The Protection Case Worker based in Tegucigalpa, Honduras, supports the design and implementation of protection programming addressing the needs of vulnerable migrants and populations at risk. The role involves conducting protection screening, case management, coordination with partners, and ensuring safe and dignified post-arrival assistance in line with IOM standards.

Responsibilities

• Conduct individual protection screening of migrants upon arrival, identifying vulnerabilities and protection risks, documenting needs, and preparing individualized case plans.
• Provide case management services and assistance including follow-up on cases, delivery of post arrival services, monitoring progress, and coordinating referrals to specialized services.
• Support coordination with other IOM missions and relevant colleagues on individual case files, including multi-mission protection assessments and consular assistance.
• Assist in the implementation of safe and dignified post arrival assistance, ensuring privacy, confidentiality, and informed consent.
• Support communication with beneficiaries ensuring clear, culturally, age and linguistically appropriate messaging.
• Maintain accurate and timely data collection and case notes in IOM’s case management systems, ensuring data protection and confidentiality standards are met.
• Assist the Senior Protection Case Worker in preparing reports, summaries, and contribute to protection assessments and monitoring of protection related project indicators.
• Carry out duty travel as required for field visits and monitoring of services or partner organization sites.
• Perform other duties as assigned related to AVR protection activities.

Requirements

• School diploma with five years of relevant experience; or, Bachelor's degree in Social Sciences, International Relations/Affairs, Research, Law or a related field from an accredited academic institution with three years of professional experience.
• Experience in protection case management (including for survivors GBV and human trafficking, children at risk) in humanitarian or migration contexts.
• Experience working with vulnerable persons, ideally including returnees or deported migrants, who have complex needs.
• Experience with referrals and coordination with local protection actors, NGOs, or government services.
• Experience working in programs that include a movement operations component is an advantage.
• Experience with IOM or other UN agencies, particularly working on assisted voluntary return and reintegration programs, is preferred.
• Knowledge of IOM and Inter-agency protection standards and operational guidelines, including IOM Case Management Guidelines.
• Knowledge of human rights and international migration law is an asset.
• Knowledge of MiMOSA is a strong asset.
• Strong interpersonal skills, ability to interact respectfully with migrants with trauma or complex needs, and proven ability to establish and maintain effective working relationships with people of diverse cultural and national backgrounds.
• Strong interpersonal and teamwork skills.
• Ability to deliver assistance in challenging conditions; adaptability and good judgment.
• Good written and verbal communication skills; ability to prepare case notes and reports.
• Proficiency in MS Office (Word, Excel), tools used for case management.
• Fluency in Spanish is required; working knowledge in English is an advantage.

Skills

• Protection Case Management
• SGBV Survivor Support
• Human Trafficking Case Management
• Child Protection
• Humanitarian Protection
• Migration Protection
• Referral Process Coordination
• NGO Coordination
• Government Liaison
• Assisted Voluntary Return and Reintegration
• Reintegration Programming
• IOM Case Management Guidelines
• Inter-agency Protection Standards
• Human Rights
• International Migration Law
• MiMOSA
• Case Notes Documentation
• Report Writing
• Microsoft Office Suite
• Word
• Excel
• Protection Screening

Languages

Spanish, English