Protection Associate – Case Management

The Protection Associate – Case Management will be responsible for facilitating individual protection screening of vulnerable migrants, providing case management support, coordinating with multidisciplinary teams, and maintaining accurate case records in Kigali, Rwanda. The role involves supporting migrants through culturally appropriate communication and ensuring confidentiality and data protection.

Responsibilities

• Facilitate individual protection screening of vulnerable migrants, using IOM’s standard screening tools to identify migrant’s risks and vulnerabilities for appropriate case management support.
• Document and identify migrants’ basic and specific needs, coordinate with multi-disciplinary team, prepare individual case management plans and record referral actions with full participation of migrants using culturally, age- and linguistically-appropriate communication method.
• Provide case management support by providing individualised assistance, processing referrals for specialised services (i.e. consular, health, psychosocial, voluntary return, family tracing, risk assessment, and others), monitoring and documenting progress and maintaining case records.
• Support the coordination of case management activities with other IOM Country Offices (COs), Regional Thematic Specialist (RTS), Migrant Health Unit (MHU), and other relevant IOM units by assessing protection risk, sharing of individual case files, when needed, providing remote counselling, facilitating consular assistance including coordination with relevant authorities, provision of post arrival support, AVR movements, and supporting migrants in accessing relevant documentation.
• Apply IOM’s established protection principles and case management procedures when providing assistance, maintaining confidentiality and data protection, supporting equitable and inclusive access to services, promoting informed participation, and documenting feedback through coordinated case management activities.
• Maintain accurate and timely data collection and case notes/records in IOM’s case management systems (including MiMOSA and program-specific tools), in accordance with data protection and confidentiality standards.
• Compile case information and assist the MHPSS Response Officer in preparing reports, summaries, case work outcomes, lessons learned and monitoring of protection-related project indicators as required by the programme.
• Undertake duty travel, as required, to support the delivery of assigned case management activities.
• Attend meetings, when required, with related units or stakeholders.
• Perform such other relevant duties as may be assigned.

Requirements

• Bachelor’s degree in Social Sciences, International Relations/Affairs, Research, Law or a related field from an accredited academic institution with three years of relevant professional experience; or, High School Diploma with five years of relevant professional experience.
• Experience in protection case management (including for survivors of gender based violence and human trafficking, children at risk) in humanitarian or migration contexts.
• Experience working with vulnerable persons, ideally including returnees or deported migrants, who have complex needs.
• Experience with referrals and coordination with local protection actors, NGOs, or government services.
• Experience working in programs that include a movement operations component is an advantage.
• Experience with IOM or other UN agencies, particularly working on assisted voluntary return and reintegration programs, is preferred.

Skills

• Protection Case Management
• Gender Based Violence Support
• Trafficking Assistance
• Child Protection
• Vulnerable Persons Support
• Referral Process Coordination
• Local Protection Coordination
• NGO Coordination
• Government Services Coordination
• Assisted Voluntary Return and Reintegration
• Reintegration Programming
• Multidisciplinary Team Collaboration
• Case Record Management
• Confidentiality Management
• Data Protection
• Culturally Appropriate Communication