Movement Operations Associate (Movement Management)

The Movement Operations Associate is responsible for coordinating and managing movement operations activities including travel scheduling, booking, and documentation for migrants and refugees under IOM auspices. The role involves close coordination with internal and external stakeholders to ensure timely and accurate movement management in accordance with IOM standards and procedures.

Responsibilities

• Coordinate, schedule and book travel for individuals upon receipt of travel-ready status and/or request in accordance with travel requirements, including distribution of Advance Booking Notifications (ABNs), updates, domestic flights, cancellations and departure notifications.
• Organize and complete all bookings in a timely manner and in accordance with the Handbook of IOM Tariffs (HIT) and standard operating procedures (SOPs) from the Division of Resettlement and Movement Management (RMM).
• Distribute travel information to internal and external stakeholders under supervision.
• Compile and analyze descriptive statistics, using I-GATOR to capture costs and prepare travel loan paperwork as specified in SOPs and in accordance with host government’s procedures.
• Create movement data files, by ABN, for all individuals in accordance with SOPs and for IOM accountability.
• Identify and assign escorts to accompany vulnerable individuals in coordination with supervisors.
• Process exit permission paperwork and travel documents in accordance with established standards and local guidelines.
• Conduct identity and document verification prior to distribution of travel documentation to refugees, immigrants and migrants.
• Conduct pre-departure counselling on pre-embarkation procedures and special needs during travel.
• Provide regular feedback on work accomplished to the supervisor and keep the supervisor informed of any issues.
• Undertake duty travel as needed to participate in meetings, trainings and other programme activities.
• Demonstrate understanding of applicable SOPs, related systems and databases, and IOM Standards of Conduct.
• Maintain confidentiality and integrity of all relevant paperwork in line with SOPs and data protection rules.
• Uphold RMM Protection Mainstreaming Minimum Standards and demonstrate professionalism, impartiality and unbiased conduct.
• Alert supervisor or management of any non-compliance to SOPs, RMM Protection Mainstreaming Minimum Standards or IOM Standards of Conduct by personnel or partners.
• Perform other related duties as assigned.

Requirements

• High school diploma with 5 years of work experience; or Bachelor's degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution with 3 years of relevant work experience.
• Prior Movement Operations, transportation-related and/or management experience are strongly preferred.
• Work experience in programs including movement operations component, particularly in resettlement programs.
• Experience with guiding and leading junior staff members.
• Experience with communicating with beneficiaries.
• Computer/software literate with good knowledge in Microsoft Office.
• Strong interpersonal and communication skills.
• Attention to detail and ability to organize.
• Self-motivated, objective-driven and able to use own initiative and work under pressure with minimum supervision.
• Team leading skills.
• Fluency in one of the IOM's official languages (English, French, Spanish).

Skills

• Movement Operations
• Transport Management
• Resettlement Program Experience
• Staff Supervision
• Beneficiary Communication
• Microsoft Office Suite
• Travel Scheduling
• Travel Booking
• Documentation Management
• Stakeholder Coordination
• Movement Management
• Team Leadership

Languages

English, French, Spanish