Movement Operations Assistant

The Movement Operations Assistant supports field activities related to the organized movement of migrants and refugees, including airport services, transit center assistance, transportation coordination, and data management. The role requires adherence to SOPs and IOM standards, ensuring safety and support for migrants throughout their travel process.

Responsibilities

• Undertake field support activities in an assigned area such as airport, transit center, third-party facility, camp-based operation or sub-office, or related to transportation.
• Perform airport services including custodial care of travel documentation, verifying identities and documentation, assisting with airport formalities, escorting individuals, and sending notifications using relevant systems.
• Assist individuals at transit centers or third-party facilities with sign-in, verification, orientation, provision of food and non-food items, room assignments, briefings, activities, and issue resolution.
• Provide assistance at transit centers and third-party facilities for extended periods including overnight and weekends, ensuring needs are met and communicating promptly with facility representatives or supervisors.
• Assist in coordination of transportation from consolidation points, transit centers and third-party facilities, liaising with service providers, verifying identities, organizing individuals, providing briefings, baggage handling, and escorting individuals as needed.
• Provide selection mission support, exit permit support and/or interpretation services at various locations and during transport.
• Provide regular feedback to supervisors and keep them informed of issues requiring attention.
• Undertake duty travel as required for meetings, trainings and other programme activities.
• Demonstrate understanding of applicable SOPs, related systems and databases, and IOM Standards of Conduct, maintaining confidentiality and integrity of paperwork.
• Uphold RMM Protection Mainstreaming Minimum Standards and demonstrate professionalism, impartiality and adherence to IOM Standards of Conduct and PSEA instructions.
• Alert supervisors or management of any non-compliance to SOPs, Protection Standards or IOM Standards of Conduct.
• Perform other duties as assigned.

Requirements

• High school diploma with 4 years of work experience.
• Bachelor’s degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution with 2 years of relevant work experience.
• Prior Movement Operations or transportation experience is strongly preferred.
• Computer/software literate with good knowledge of Microsoft Office.
• Strong interpersonal and communication skills.
• Attention to detail and ability to organize.
• Self-motivated and objective driven.
• Fluency in one of the IOM's official languages (English, French, Spanish).
• Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Skills

• Movement Operations
• Transportation Coordination
• Data Management
• Microsoft Office Suite
• Airport Services
• Transit Center Assistance
• Standard Operating Procedures Implementation
• Safety Compliance
• Interpersonal Communication
• Organizational Skills

Languages

English