Cultural Mediator (Georgian), MHPSS

The Cultural Mediator (Georgian), MHPSS will provide support in implementing project activities related to community mobilization and cultural mediation for international protection applicants in Dublin. The role involves facilitating communication between service providers and beneficiaries, supporting psychosocial activities, and assisting with administrative procedures related to international protection processes.

Responsibilities

• Facilitate communication and interpretation between service providers and International Protection Applicants, ensuring neutrality, accuracy, impartiality, and confidentiality
• Support beneficiaries in understanding administrative procedures and completing required forms related to the international protection process
• Provide interpretation and cultural mediation support to IOM staff and partner service providers in assigned locations to enhance service delivery
• Assist in the identification of individuals with vulnerabilities or protection concerns and support referral to appropriate services
• Support psychosocial support activities, focus group discussions, and community engagement initiatives implemented by IOM or partners
• Contribute to data collection processes, case identification, and referral documentation through interpretation and cultural mediation support
• Maintain basic documentation, activity records, and summary statistics related to project implementation and support reporting requirements
• Undertake mobility across assigned sites as required and perform other duties as delegated by the supervisor

Requirements

• Minimum 2 years of experience in cultural mediation within migrant or refugee support contexts
• Experience with NGOs, international organisations, EU agencies, or government services is an advantage
• Completion of trainings in cultural mediation for mental health settings, and competence in the MHPSS specialized vocabulary would be an asset
• Experience in cultural mediation in the framework of migrants’ assistance
• Previous experience with international organizations, NGOs, EU Agencies and/or Irish law enforcements or Government’s Departments would be an asset
• Ability to work with migrants and asylum seekers
• Interpersonal skills (i.e. empathy and emotional resilience)
• Intercultural competence and communication skills
• Culture-specific knowledge
• Capacity to prevent and mitigate conflicts and bridge gaps due to language misunderstandings in an objective and impartial manner between the beneficiaries and the authorities
• Psychological understanding in interpersonal communication and sensitiveness in addressing the asylum-seekers’ claims
• Knowledge of the procedures related to the asylum application in Ireland
• Excellent written and verbal communication skills
• Ability to prepare clear and concise reports and work with statistics
• Good experience with Microsoft Office
• Fluency in English (oral and written)
• Fluency or mother tongue in Georgian

Skills

• Cultural Mediation
• MHPSS Vocabulary
• Migrant Assistance
• Inter-Cultural Communication
• Conflict Prevention
• Psychological Understanding
• Asylum Procedure Knowledge
• Report Writing
• Statistical Analysis
• Microsoft Office Suite

Languages

English, Georgian