Caseworker

The Caseworker will provide specialist technical support to IOM UK's Immigration Advice Team, including legal counselling, casework, and representation. The role involves managing a caseload of vulnerable individuals, liaising with stakeholders, and supporting project development and reporting.

Responsibilities

• Provide immigration counselling and deliver casework support for vulnerable individuals, ensuring the highest standard of client care, managing own caseload and reporting.
• Comply with case management systems, administrative procedures and quality standards as required by donors, the IAA and by IOM.
• Provide training, awareness raising and counselling to statutory and voluntary agencies and others and maintain and develop relationships with relevant partner agencies and donors as appropriate for funded project delivery.
• Keep up to date with relevant changes in legal policies and sector priorities and initiatives, analyse and disseminate to colleagues, legal information from domestic and international case law and legislation, and support policy development on these issues for IOM UK.
• Travel within the UK as required for the delivery of this work.
• Perform such other duties as may be assigned.

Requirements

• Applicants must be IAA Level 2 or 3 Immigration accredited.
• High School diploma with at least six years’ experience of immigration and asylum casework OR University degree or equivalent in a related field such as Immigration Law, International Relations, Political Science, Social Science or Development Studies with at least four years’ experience of immigration and asylum casework.
• Minimum of four years’ experience of immigration and asylum casework, at least one of which should be working at IAA Level 2 or above.
• Ability to manage a caseload and to prioritise effectively working under pressure and meeting deadlines, using relevant case management systems.
• Proven ability to deal sensitively and with empathy with vulnerable and distressed clients, communicating effectively.
• Experience and proven track record in developing and delivering training and capacity building sessions to frontline professionals.
• Sensitivity and experience engaging with and influencing key stakeholders.
• Experience in monitoring and evaluation, data analysis and reporting.
• Experience in supporting EU Settlement Scheme (EUSS), MVDAC/SET(DV) and Ukraine Permission Extension Scheme (UPE) and Citizenship applications preferred.
• Experience of working with unaccompanied migrant children preferred.
• Experience in casework supervision preferred.
• Excellent written and verbal communication skills.
• Excellent organizational and administrative skills, with good time management and strong attention to detail.
• Good knowledge of information technology and proficiency in Microsoft Office applications (PowerPoint and Excel).
• Previous work experience in international organisations/co-ordinating bodies would be an advantage.
• Fluency in English (oral and written) is required.

Skills

• IAA Level 2 Immigration Accreditation
• IAA Level 3 Immigration Accreditation
• Immigration Casework
• Asylum Casework
• Caseload Management
• Case management systems
• Client Communication
• Training Delivery
• Capacity Building
• Stakeholder Engagement
• Monitoring and Evaluation
• Data Analysis
• Reporting
• EU Settlement Scheme Support
• MVDAC/SET(DV) Support
• Ukraine Permission Extension Scheme Support
• Citizenship Applications
• Casework Supervision
• Written Communication
• Verbal Communication
• Organizational Skills
• Administrative Skills
• Time Management
• MS PowerPoint
• MS Excel

Languages

English