Case Manager - Integration Programme

The Case Manager supports migrants in the Integration Programme in Costa Rica by conducting assessments, managing cases, and facilitating access to services such as housing, health, education, and socioeconomic inclusion. The role involves coordination with various stakeholders and ensuring accurate documentation of case management activities.

Responsibilities

• Conduct screening assessments for individuals enrolling in the Integration Programme to determine needs and integration pathways.
• Use the MIMOSA system to input and track case details, ensuring accurate and up-to-date records.
• Conduct interviews to gather information, assess situations, and explain integration processes and services.
• Complete data entry in Kobo and Excel accurately and timely.
• Provide follow-up services throughout the integration process, ensuring individuals are informed and supported.
• Manage cases by coordinating with teams and stakeholders for successful integration or return.
• Analyze cases to identify needs, challenges, and interventions.
• Liaise with translators to ensure clear communication with migrants.
• Collaborate with other case managers to share information and best practices.
• Communicate and coordinate with IOM offices in countries of origin for relevant support.
• Coordinate with AVR case managers when beneficiaries opt for Assisted Voluntary Return.
• Provide community-based support for access to housing, health, education, socioeconomic inclusion, and community life.
• Ensure accurate documentation of case management activities following IOM guidelines.
• Perform other relevant functions as assigned by the supervisor.
• Conduct travel on duty to border areas or programme locations as required.

Requirements

• Professional in social work, social sciences or related career, with at least one completed Bachelor Degree.
• General studies in gender studies, migration, case management, peace and conflict studies, will be an advantage.
• Minimum of four years of experience in working with vulnerable populations.
• Fluency in English is required (at least B2 level).
• Fluency in any other language (French, Arabic, Russian, Mandarin) is an advantage.
• Previous experience in case management in humanitarian settings.
• Experience in communicating and working with a wide range of people, including those from culturally diverse backgrounds.
• Previous experience in protection activities in related intervention areas is an advantage.
• Experience in coordinating with institutional and UN counterparts.
• Excellent writing and systematization skills.
• Excellent analytical skills.
• Ability to multitask.
• Excellent organizational and planning skills.
• Ability to incorporate all diversities into work.
• Excellent and proven ability to work both in a team and independently.
• Responsibility: Accept and give constructive criticism, follow procedures, meet deadlines, check own work, assume responsibility.
• Customer orientation: Identify clients, establish effective relationships, identify changes in client needs.
• Continuous learning: Contribute to colleagues' learning, improve relevant skills, keep abreast of developments.
• Communication: Share information, communicate clearly, write effectively, listen effectively.
• Creativity and Initiative: Proactively develop new ways to solve problems.
• Leadership and Negotiation: Convince others to share resources, present goals as shared interests.
• Performance management: Provide constructive feedback, utilize personnel evaluations appropriately.
• Planning and organization: Set clear goals, identify priorities, organize work, identify risks and develop contingency plans.
• Professionalism: Master subject related to responsibilities, identify problems and opportunities, incorporate gender-related needs, treat colleagues with respect, work effectively with diverse cultures, promote IOM mandate.
• Teamwork: Contribute to team environment, meet goals, give credit, seek feedback, delegate tasks, support team decisions.
• Technological Knowledge: Learn about technological developments, advocate for technology solutions, understand applicability and limitations.

Skills

• Case Management
• Social Work
• Gender Studies
• Migration Studies
• Peace and Conflict Studies
• Protection Activities
• Coordination with UN Agencies
• Client Needs Assessment
• Report Writing
• Information Systematization
• Analytical Skills
• Organizational Planning
• Multitasking
• Cultural Awareness
• Communications Skills
• Negotiation Skills
• Performance Management
• Risk Management
• Technology Literacy

Languages

English, Spanish