Case Manager and Psychosocial Support - SST UG

The Case Manager and Psychosocial Support role involves managing cases for Assisted Voluntary Return (AVR) beneficiaries, providing psychosocial support, conducting assessments, coordinating with stakeholders, and ensuring safe and smooth travel arrangements. The position requires working with vulnerable populations and providing psychological first aid and emotional support.

Responsibilities

• Conduct pre-screening assessments for individuals applying for Assisted Voluntary Return (AVR) services, gathering necessary information to determine eligibility and specific needs.
• Use the MIMOSA system to input and track case details, ensuring accurate and up-to-date records are maintained.
• Conduct interviews with individuals to gather further information, assess their situation, and explain the AVR process and available services.
• Complete data entry in Kobo and Excel, ensuring all required fields are filled accurately and in a timely manner.
• Provide follow-up services for the individuals throughout the AVR process, ensuring they are fully informed and supported.
• Manage cases by coordinating with other teams and stakeholders, ensuring that the necessary steps are taken for the successful return of the individual.
• Analyze each case to identify specific needs, challenges, and appropriate interventions.
• Liaise with translators to ensure clear communication with migrants who speak different languages.
• Collaborate with other case managers to share information, strategies, and best practices to ensure effective case management.
• Communicate and coordinate with IOM offices in the country of origin to arrange for the individual’s return, ensuring the necessary documentation and assistance are in place.
• Handle the coordination with Movements to purchase airline tickets for individuals, ensuring all travel arrangements are made in accordance with IOM guidelines and the individual's preferences when possible.
• Provide support and accompaniment at the airport, assisting individuals through check-in and departure procedures to ensure safe and smooth travel.
• Ensure all case management activities are documented accurately, following IOM guidelines and protocols.
• Conduct TDYs in Paso Canoas and other border areas where the AVR project is being implemented, as required.
• Provide psychological first aid (PFA) and emotional support to migrants, prioritizing a person-centered, culturally appropriate, and rights-based approach.
• Conduct initial and follow-up psychosocial assessments to identify risk factors, protection needs, conditions of vulnerability, and protective factors that may influence the return process.
• Design and implement individualized psychosocial support plans aimed at strengthening coping skills, informed decision-making, and emotional well-being.
• Identify physical and mental health needs during psychosocial care sessions, and ensure timely referrals to medical and specialized services, while ensuring interagency coordination and appropriate case follow-up.
• Record the psychosocial care provided, ensuring that cases are properly documented in the established systems and that information is kept confidential and secure, in compliance with data protection principles and ethical standards of care.
• Design and implement group-based psychosocial care interventions when appropriate, creating safe spaces for emotional support, mutual assistance, and self-expression that help strengthen individual and collective resources.

Requirements

• Professional with a bachelor’s degree in psychology, with four years of relevant experience; and registered with the Professional Association of Psychologists.
• General studies in gender studies, migration, case management, peace and conflict studies, will be an advantage.
• Accredited Universities are those listed in the UNESCO World Higher Education Database.
• Minimum of four years of experience in working with vulnerable populations.
• Fluency in English is required (at least B2 level).
• Fluency in any other language (French, Arabic, Russian, Mandarin, Portuguese) is an advantage.
• Previous experience in case management in humanitarian settings.
• Experience in communicating and working with a wide range of people, including those from culturally diverse backgrounds.
• Previous experience in protection activities in related intervention areas is an advantage.
• Experience in coordinating with institutional and UN counterparts.
• Excellent writing and systematization skills.
• Excellent analytical skills.
• Ability to multitask.
• Excellent organizational and planning skills.
• Ability to incorporate all diversities into work.
• Excellent and proven ability to work both in a team and independently.
• Must have responsibility, customer orientation, continuous learning, communication, creativity and initiative, leadership and negotiation, performance management, planning and organization, professionalism, teamwork, and technological knowledge skills.
• Fluency in Spanish and English (oral and written) is required.

Skills

• Case Management
• Psychosocial Support
• Psychological First Aid
• Assessment Skills
• Protection Activities
• Coordination with UN Agencies
• Work with Vulnerable Populations
• Gender Studies
• Migration Studies
• Peace and Conflict Studies
• Writing Skills
• Systematization Skills
• Analytical Skills
• Organizational Skills
• Planning Skills
• Multitasking
• Cultural Competence
• Leadership
• Negotiation
• Performance Management
• Technological Knowledge

Languages

Spanish, English