Data Engineering Assistant

The Data Engineering Assistant supports the implementation, maintenance, and operational continuity of the Organization's digital platforms including business applications, workflows, and data systems. The role ensures reliable operation and continuous improvement of in-house applications, SharePoint services, workflow automation solutions, and data processing activities, contributing to the integrity, performance, security, and compliance of digital platforms.

Responsibilities

• Manage user accounts, roles, and permissions for web-based applications (WebAccounts administration), including onboarding/offboarding and periodic access reviews.
• Configure, monitor, and maintain workflows for online forms, SharePoint web parts, and related web components.
• Apply routine updates and system checks to ensure applications are stable, secure, and performing efficiently.
• Identify and resolve minor bugs within internal applications and web forms.
• Support developers during code deployments, configuration changes, and testing cycles.
• Assist with data migrations and basic integration support between platforms and systems.
• Collect, validate, and cleanse datasets from multiple sources to ensure consistency and usability for analysis.
• Conduct quality checks and audits on data pipelines, ensuring integrity across data sources.
• Configure and maintain automated data feeds and workflows supporting dashboards, BI tools, and analytics platforms.
• Respond to user requests and service tickets related to system workflows, data processing, or minor application issues.
• Provide guidance to users on application features, workflows, and troubleshooting steps.
• Escalate complex system or data integration issues to relevant developers or system administrators.
• Maintain records of system configurations, workflow logic, and historical changes to applications.
• Prepare and update technical guides, quick reference materials, and FAQs to promote user self-service and consistent support practices.
• Share lessons learned and suggest improvements to ICTS procedures and service delivery models.
• Performs other job-related activities required to support the goals and objectives of the secretariat.

Requirements

• Completion of secondary education is required.
• Additional training or certifications in information technology, software development practices, SharePoint administration, data management, or related fields are desirable.
• Minimum of six years’ practical experience in IT application support, data management, software development, or related fields.
• Experience in managing user accounts and permissions, configuring workflows, and supporting application deployments.
• Familiarity with working with Microsoft 365, SharePoint, Power BI, Angular, Azure, Fabric and Power Automate would be a bonus.
• Experience working in an international, multicultural environment is desirable.
• Proficiency in English (oral and written) is essential.
• Knowledge of another official UN language is an asset.
• Ability to prepare and maintain technical documentation, workflow records, and operational procedures.
• Strong troubleshooting and analytical skills with the ability to resolve application, SharePoint, and data-related issues.
• Ability to manage multiple priorities and work effectively under pressure.
• Ability to work independently and collaboratively within multidisciplinary teams.
• Strong attention to detail and commitment to accuracy in technical and operational work.
• Commitment to continuous professional development and emerging digital technologies.

Skills

• IT Application Support
• Data Management
• Software Development
• User account management
• Permissions Configuration
• Workflow Configuration
• Application Deployment Support
• MS Office 365
• SharePoint Administration
• Power BI
• Angular
• Azure
• Power Automate
• Technical Documentation Production
• Workflow Documentation
• Operational Procedures
• Technical Troubleshooting
• Analytical Skills
• Multicultural Environment Experience

Languages

English