WBG Pioneer - CAO Dispute Resolution Intern

The WBG Pioneer Internship offers undergraduate and postgraduate students a high impact learning experience at the heart of global development. The intern will provide project support for the CAO Dispute Resolution team, assisting in case management, research, knowledge management, reporting, communications, and administrative support related to environmental and social impact dispute resolution processes.

Responsibilities

• Conduct research in support of cases using all available information sources and project documentation; analyze and synthesize data to distill key findings into clear, relevant, and actionable information.
• Prepare project briefs for CAO Dispute Resolution, incorporating preliminary research findings, background on the parties to the complaint, and contextual analysis.
• Assist in the preparation of stakeholder mapping and analysis to support the DR team's understanding of the parties and interests involved in a case.
• Support DR Specialists and mediators in case management as assigned; assist in tracking and compiling data on DR case outcomes and process metrics to support reporting and evaluation.
• Contribute to the documentation of lessons learned and good practices emerging from DR processes for internal knowledge-sharing purposes.
• Review and summarize relevant literature, best practices, and lessons learned from comparable dispute resolution or mediation processes at other institutions.
• Maintain and update case tracking systems and internal databases to ensure accurate and current records of DR cases and processes.
• Assist in organizing and preparing materials for internal training sessions, workshops, or capacity-building events related to dispute resolution.
• Collaborate with peers, senior staff, and cross-functional teams to develop well-structured and comprehensive reports, papers, talking points, and briefing notes that effectively communicate key messages.
• Provide general operational support to the DR Team, including preparing presentations, conducting data collection and analysis, and contributing to drafting content for reports and communication materials.
• Provide administrative services including diary management and booking meetings.
• Arrange meetings and prepare briefing materials in collaboration with CAO staff.
• Support logistical coordination of DR-related meetings, consultations, and site visits, including scheduling, travel arrangements, and preparation of relevant background materials.
• Attend meetings and produce accurate and timely documentation of proceedings as required.
• Conduct other administrative tasks to ensure smooth and effective execution of the DR Function.

Requirements

• Currently enrolled in, or in the final year of, an undergraduate or postgraduate (master's) program, with 0–6 years of relevant professional experience.
• Academic background in a relevant field (e.g., Law, International Relations, Sociology, Psychology, Project Management, or related disciplines).
• Demonstrated interest in dialogue, mediation, and accountability; prior experience in these areas is an asset.
• Experience in budget, program, or office management support.
• Strong analytical, research, and problem-solving skills, with the ability to identify issues and propose solutions.
• Excellent written and verbal communication skills in English; proficiency in additional languages is an asset.
• Strong organizational skills and ability to manage multiple priorities under tight deadlines, adapting effectively to shifting demands.
• High level of discretion, judgment, and professionalism when handling sensitive and confidential matters, with demonstrated multicultural sensitivity.
• Proactive, collaborative, and able to work both independently and as part of a team.
• Proficiency in MS Office (Word, Excel, PowerPoint) and remote work tools; willingness to learn new applications as needed.

Skills

• Dispute Settlement
• Mediation
• Dialogue Facilitation
• Accountability Mechanisms
• Budget Management
• Program Management Support
• Office Management
• Analytical Skills
• Research Skills
• Problem Solving
• Written Communication
• Verbal Communication
• Organizational Skills
• Multicultural Sensitivity
• Confidentiality Management
• Microsoft Office Suite
• Remote Work Technology
• Case Management
• Knowledge Management
• Reporting

Languages

English