ICT Coordinator

The ICT Coordinator is responsible for delivering high-quality ICT support across the designated delegation, providing strategic guidance to management on technology utilization, and ensuring the secure, reliable, and policy-compliant operation of the ICT environment. The role oversees the installation, maintenance, enhancement, and performance optimization of ICT infrastructure, systems, networks, and end-user technologies through regular testing and adherence to standard configurations. Additionally, the ICT Coordinator leads multidisciplinary ICT teams, supports the recruitment and development of national ICT staff, and drives the continuous improvement of ICT services to meet operational needs.

Responsibilities

• Advises delegation management on ICT-related matters and technology solutions that support operational objectives.
• Ensures the implementation and effective use of information systems that meet operational requirements, while maintaining uninterrupted service and integration with the ICRC's global information system.
• Ensures ICT policies, procedures, and standards are implemented, adapted to the local operational context, and consistently adhered to by users.
• Negotiates contracts and service agreements with local providers, safeguarding the ICRC's operational and commercial interests.
• Oversees the installation, maintenance, and monitoring of communications infrastructure in compliance with ICRC policies, guidelines, and local operational conditions.
• Ensures ICT security measures are aligned with organizational security standards and operational security requirements.
• Supervises testing of ICT infrastructure, hardware, software, networks, and related equipment to ensure optimal performance, reliability, and compliance with standard configurations.
• Leads and manages ICT support teams, ensuring the effective delivery of ICT services and technical support.

Requirements

• Degree in telecommunications, electronics, computer science or related field, or equivalent experience.
• ICT management certification (ITIL or equivalent).
• Microsoft Certification (MCSA level).
• English & French: Professional proficiency (C1 Level) is mandatory.
• Knowledge of Arabic, Spanish or Russian is a strong asset.
• At least 5 years of professional experience in IT service operation management.
• At least 2 years of confirmed experience in people management.
• Knowledge of wireless technologies is mandatory.
• Project Management Certification (PRINCE2 or equivalent) is an asset.
• Cybersecurity knowledge and experience is an asset.

Skills

• ICT Service Operation Management
• People Management
• Wireless Technology
• ITIL Certification
• Microsoft MCSA Certification
• Project Management
• Cybersecurity Knowledge
• IT Infrastructure Management
• Network Management
• ICT System Maintenance
• ICT Performance Optimization
• ICT Policy Implementation
• Team Leadership
• Staff Recruitment
• ICT Service Improvement

Languages

English, French, Arabic, Spanish, Russian