Business Analyst (Fixed - Term)

The Business Analyst within the Business Transformation Team evaluates business requirements related to the employee case management tool, plans and leads projects from ideation to completion, and supports HR Shared Services management in mapping and streamlining HR processes to ensure service efficiency.

Responsibilities

• Ensures overall management of processes, their consistency, and the efficiency.
• Identifies as-is and to-be scenario and perform gap analysis.
• Maps and deploys HR business processes.
• Reviews templates prior their approval by Framework, Risk & Assurance (FRA).
• Ensures solutions meet business requirements and quality standards by collaborating with Process owners, Quality Assurance Officer, and other stakeholders.
• Leads ongoing reviews of business processes and develop optimization strategies.
• Gathers and document requirements to develop the ticketing tool and secures approval from stakeholders.
• Prioritizes requirements based on business needs.
• Reviews test cases prior actual user acceptance testing (UAT).
• Performs UAT and coordinates issues with HRIS L2 and L3.
• Maps Employee Case Management processes and shares communication materials with impacted teams.
• Creates and maintains templates as agreed with process owners and in accordance with the standards set by FRA.
• Coordinates with line manager and project manager to define project’s scope and goals.
• Understands the tool and its functionalities in order to design the to-be processes with the stakeholders concerned.
• Coordinates with project staff and ensures completion of project deliverables in a thorough and timely manner.
• Plans and schedules project timelines and carry out risk assessment.
• Assesses and understands stakeholders’ constraints and appetite for change and creates communication plan to commonly build solutions.
• Manages change with the Change Officer by emphasizing need to change and how to address it, documenting to-be processes, conducting trainings, and monitoring progress.
• Provides post-go live support to make the change stick.

Requirements

• University degree or equivalent.
• Bachelor's Degree required.
• 3 to 5 years’ experience in a business analyst role, or similar.
• Proven functional experience in delivering and supporting at least one of the following in a multi-organisation and multi-national environment: processes description and mapping, shared services, project management, operational efficiency.
• Lean Six sigma or process management certification is an advantage.
• Solid understanding of project management.
• Excellent interpersonal skills and capacity for collaborative teamwork across disciplines.
• Excellent conceptual and organizational skills, robust planning discipline.
• Amenability to report onsite in Makati City, Philippines.
• Amenability to work on a fixed - term employment (12 months).
• Excellent command of English. Knowledge of French is an asset.
• Computer proficiency.

Skills

• Business Analysis
• Process Description
• Process Mapping
• Shared Services
• Project Management
• Operational Efficiency
• Lean Six Sigma
• Process Management
• Employee Case Management
• HR Business Process Mapping
• HR Shared Services
• Planning Discipline
• Report Writing
• Computer Proficiency

Languages

English, French