Travel Officer

The Travel Officer serves as the designated business partner for programming mission travel primarily by Regional Offices, providing advisory support on travel planning, policy interpretation, and duty-of-care considerations. The role ensures consistent application of travel policies and supports Regional Offices through proactive engagement and issue resolution.

Responsibilities

• Acts as the Travel Officer for Regional Offices on programming travel planning, advising on feasibility, sequencing, mission bundling, itinerary practicality, and cost-effective routing while ensuring duty-of-care considerations.
• Reviews and assesses programming travel requests and authorizations, applying the GCF travel policy framework accurately in complex and nonstandard cases.
• Develops policy-driven trade-offs and prepares decision-ready options for escalation, with clear rationale and precedent to support consistent outcomes.
• Analyses programming travel patterns and supports forecasting and cost baseline development, translating insights into actionable recommendations for planning and decision-making, leveraging AI-enabled solutions as may be applicable.
• Establishes and maintains sustained working relationships with Regional Offices as the primary Travel Officer, supporting forward planning and risk-aware travel decisions aligned to programme delivery needs.
• Provides consistent interpretation of policy requirements, supporting stakeholders in navigating complex scenarios, exceptions, and duty-of-care constraints.
• Serves as focal point for complex travel cases, resolving issues through structured analysis and coordination, and escalating only material or precedent-setting cases with clear recommendations.
• Contributes to the design and enhancement of travel systems, workflows, and controls to reflect programming travel requirements and institutional complexity.
• Ensures consistent documentation of decisions, exceptions, and trends to strengthen institutional learning and improve user experience.
• Provides oversight and quality assurance of programming mission travel arrangements, ensuring complex itineraries are feasible, compliant, and aligned with duty-of-care requirements.
• Coordinates with internal stakeholders (including duty-of-care functions) to embed health, safety, and security considerations across travel decisions.
• Steers coordination with the Travel Management Company (TMC) and service providers, ensuring service quality and practical solutions in operationally constrained environments.
• Identifies process gaps and recurring issues and recommends improvements to enhance efficiency, compliance, and decision quality.
• Performs other related duties as required.

Requirements

• Master’s degree in management/administration, travel management, tourism, hospitality, international relations, or a related field is required.
• A bachelor’s degree with additional two (2) years of relevant experience may be accepted in lieu of the master’s degree requirement.
• Minimum 5 years of progressively responsible experience in corporate travel management within a complex international or public sector organization, including demonstrated responsibility for complex cases requiring judgment and policy interpretation.
• Demonstrated experience in business partnering and advisory support, including the ability to build consensus, influence stakeholders through effective communication and sound judgment, and provide decision-ready recommendations.
• Hands-on experience with ERP systems (Oracle, SAP or similar), data analysis, travel forecasting, and cost optimization.
• Strong stakeholder management, communication, and problem-solving skills, with the ability to explain complex requirements and coordinate solutions across multiple actors.
• Ability to work under pressure and manage competing priorities in complex operational environments.
• Fluency in English is required; knowledge of Korean and another UN language is an advantage.
• Flexibility to work outside regular working hours when required to support time-sensitive travel operations.

Skills

• Corporate Travel Management
• Travel Policy Interpretation
• Business Partnering
• Advisory Support
• Stakeholder Management
• ERP Systems
• Oracle
• SAP
• Data Analysis
• Travel Forecasting
• Cost Optimization
• Trip Planning
• Duty-of-Care Management
• Complex Case Management
• Decision Making
• Operational Coordination
• Travel Operations Management

Languages

English, Korean