Information Resources Assistant (Office Technology Coordinator)

The Information Resources Assistant (Office Technology Coordinator) provides support functions for the smooth running of ICT, Information Resources and Records Management within the FAO Representation in Eritrea. The role includes first and second level IT support, liaison with external providers, network infrastructure support, and records management duties.

Responsibilities

• Act as first point of support in ICT matters, receive, log and monitor requests, respond to ad-hoc queries, and retrieve data.
• Provide 1st and 2nd level support to resolve IT-related issues pertaining to FAO standard equipment; escalate unresolved issues to Regional IT Office and IT Division; monitor progress and ensure resolution.
• Liaise with external technical support providers and follow up on user problems until resolution.
• Support operation and use of office network infrastructure including LANs, routers, firewalls, internet access and network services in accordance with corporate policies.
• Initiate requests for purchases of hardware and software according to corporate guidelines and procedures ensuring Regional Office and IT Division clearance.
• Monitor Office's Minimum-Security Telecommunications Standard (MISTS) compliance and collaborate with other agencies as required.
• Maintain inventory of computers, peripherals, software and MISTS equipment; ensure appropriate maintenance, secure handling and storage, and track loaned equipment.
• Act as focal point for information resources, library and records management; liaise with Office of Communications at headquarters as required.
• Process incoming and outgoing correspondence and documentation both electronic and paper based; ensure compliance with standard procedures.
• Assess and execute transfer of semi-active records to central archives according to retention schedules and procedures.
• Perform other duties as required.

Requirements

• Secondary school education.
• Three years of progressively responsible experience in user support for Microsoft Windows and Office software in a wide area network environment and/or in registry and information resource management.
• Working knowledge (proficiency - level C) of English.
• Experience with computer hardware repair and software configuration.
• Experience with providing IT support in a networked environment.
• Experience with MS Exchange and MS Outlook.
• Experience with equipment procurement and related administrative functions.
• Candidates must be nationals of Eritrea or possess a valid visa or work permit and reside within commuting distance of Asmara at the time of application.
• Good knowledge of information technology resources and records management and related standards.
• Tact, courtesy and ability to establish and maintain effective working relations with people of different national and cultural backgrounds (desirable).
• Intermediate knowledge (intermediate proficiency - level B) of another FAO official language (Arabic, Chinese, French, Russian or Spanish) (desirable).
• Demonstrated evidence of completion/exemption from National Services (desirable).

Skills

• User Support Microsoft Windows
• MS Office Support
• Wide Area Network Support
• Registry Management
• Information Resource Management
• Hardware Repair
• Software Configuration
• IT Support Network Environment
• MS Exchange
• Microsoft Outlook
• IT Equipment Procurement
• Administrative Functions
• Information Technology Resources
• Records Management Projects
• Networking Infrastructure

Languages

English