Associate, Corporate Services

The Associate, Corporate Services supports the delivery of the Bank’s health and safety programmes, services and compliance obligations, providing competent advice and practical support to reduce risk. The role contributes to health and safety governance, training, incident management, risk assessment and reporting, and supports business continuity and emergency response arrangements. The role holder is also responsible for overseeing SSA real estate projects from inception through to completion.

Responsibilities

• Support implementation of the Bank’s Health & Safety policy, procedures and guidance; contribute to keeping guidance current and relevant.
• Support and coordinate the close-out of audit non-conformances and action plans, tracking progress and escalating overdue items.
• Provide advice to ensure health and safety risks are reduced to acceptable levels and best practice procedures are adopted.
• Help assess office, remote travel and project site risks, supporting proportionate mitigations (SFAIRP) and escalating higher-risk issues as required.
• Support the operation and/or local delivery of travel risk information and guidance, including medical, health and safety information.
• Coordinate incident reporting and support investigations (near misses and accidents), proposing improvements to prevent recurrence; seek guidance on complex or sensitive cases.
• Support data gathering, monitoring and reporting of health & safety KPIs and trends, contributing to continual improvement.
• Deliver or facilitate health & safety training and awareness activity aligned to the Bank’s training programmes; support staff understanding of procedures and individual responsibilities.
• Independently manage allocated health & safety projects, programmes and operational tasks; provide competent advice across departments.
• Support strategic health & safety improvements and reporting (including analysis of trends to inform continual improvement).
• Support crisis response and business continuity arrangements as required, including participation in crisis response activity and out-of-hours response where appropriate.
• Support contractor management systems and controls relevant to headquarters operations (e.g., permit-to-work, contractor safety controls, audit schedules, lifecycle H&S input to building and maintenance work).
• Provide H&S advice for Bank events (including planning support for Annual Meetings, as applicable).
• Act as a local or regional focal point for health & safety, supporting regional management and office managers to implement Bank procedures and programmes.
• Coordinate and support risk assessment and mitigation for offices, remote travel, road/aviation and project site risks (as relevant to the region), including medical emergency response planning and escalation to the Health & Safety Unit.
• Support the planning and delivery of real estate projects by coordinating project information and activity (briefs, plans, reporting, risks, actions) and supporting design/delivery partners to help ensure safe, timely and compliant outcomes.
• Maintain relationships with internal and external stakeholders (e.g., regional management, office managers, landlords/building owners, architects, engineers, contractors).
• Implement workplace procedures locally; monitor and manage real estate project risks; support compliance with applicable regulations/standards.
• Establish/coordinate after-care and defects management processes and closure of defects within agreed periods.
• Ensure maintenance records for life-safety systems are gathered for compliance monitoring in relevant offices.
• May include responsibility for disaster recovery support (e.g., managing crisis response management contracts and related reporting, where assigned).
• May include responsibility for fire safety management processes (e.g., fire risk assessment coordination, fire safety communications, fire warden training support, evacuation planning and PEEPs where applicable).
• May include responsibility for internal auditing activities related to building H&S management (e.g., audits covering fire safety, legionella, asbestos, statutory inspections, COSHH and general H&S; action plans and escalation).
• May include responsibility for food safety standards support (e.g., supporting external audit programme reviews, advice, inspections and complaint investigations where applicable).
• May include responsibility for disability adviser / reasonable adjustments process support (where assigned), in liaison with HR partners.
• May include responsibility for road safety provision and monitoring activities (including IVMS data interpretation and improvement actions, where assigned).
• May include responsibility for aviation safety support (including advice on airlines/charter operations and management of aviation safety consultancy support where assigned).
• May include responsibility for medical services coordination (including medical response arrangements for travellers/assignees; first aid provision; preventative health programme support; vaccination programme coordination; medical risk assessment inputs, where assigned).
• May include responsibility for data management and reporting (including presenting complex H&S data to colleagues and supporting dashboards/BI outputs where applicable).

Requirements

• Relevant health & safety qualification and/or demonstrable competence in occupational health & safety practice (level commensurate with the post’s scope).
• Experience supporting health & safety risk assessment and mitigation; ability to interpret guidance and escalate appropriately.
• Experience supporting incident reporting and investigation; ability to propose practical improvements (root cause analysis desirable).
• Strong organisational skills; ability to manage competing priorities and deliver operational tasks.
• Strong communication and stakeholder management skills; ability to work with maturity and diplomacy.
• Strong report-writing skills; ability to use data to support monitoring and reporting.
• Fluent English (written and spoken), French language desirable.
• Experience delivering H&S programmes and/or projects in a facilities management, construction, civil engineering or similar operational environment.
• Experience supporting contractor safety management and/or H&S auditing.
• Confidence to work independently and make value-added decisions, drawing on experience and judgement.
• Experience supporting real estate project coordination and understanding of relevant requirements associated with construction and fit-out projects (e.g., planning/building regulations), with ability to coordinate stakeholders, schedules and actions.
• Understanding of building operations and facility management (WELL Building Standard awareness is an advantage).
• Ability to work flexibly, including outside normal hours when required by incidents/projects.
• Membership of IOSH and/or progression under a CPD programme (or equivalent).
• Qualifications relevant to assigned specialisms (e.g., fire safety risk assessor; asbestos/legionella awareness; internal auditor; medical/healthcare qualification where medical services responsibilities apply; BI tools such as Tableau).
• International environment experience.

Skills

• Occupational Health and Safety
• Health and Safety Assessment
• Incident Reporting and Investigation
• Root Cause Analysis
• Report Writing
• Data Analysis
• Health and Safety Programme Delivery
• Contractor Safety Management
• Health and Safety Auditing
• Real Estate Project Coordination
• Construction Regulations
• Building Operations
• Facilities Management
• WELL Building Standard Awareness
• Stakeholder Management
• Emergency Response
• Business Continuity
• IOSH Membership
• Fire Risk Assessment
• Asbestos Awareness
• Legionella Awareness
• Internal Audits
• Medical Healthcare Qualification
• Tableau

Languages

English, French