Support Services Team Leader

The Support Services Team Leader is responsible for leading and overseeing the HR & Administration and Supply Chain functions at the Gaza Base, ensuring efficient and compliant operational support to programme implementation. The role supports operational performance, compliance with policies and donor requirements, and promotes effective people management and resource optimization.

Responsibilities

• Line manage the HR & Administration and Supply Chain teams
• Ensure effective planning, coordination and delivery of HR, Administration and Supply Chain services in support of programme implementation
• Oversee HR processes, including recruitment, onboarding, contracts, performance management, staff development, well-being, people planning and compliance with DRC People Policies
• Ensure efficient administration and office management, including facilities, accommodation, utilities, documentation and administrative services
• Oversee procurement, logistics, fleet, asset and warehouse management in accordance with DRC policies, donor requirements and operational priorities
• Ensure timely procurement and delivery of goods and services to support programme implementation
• Monitor operational performance across support functions and identify practical opportunities to improve efficiency, optimize resources and reduce operational costs while maintaining operational needs
• Support the Base Manager in operational planning, resource allocation and business continuity planning
• Coordinate closely with the Finance Specialist on budget planning, expenditure monitoring, forecasting and compliance with DRC financial procedures
• Ensure implementation of DRC policies, SOPs and applicable legal requirements across all support functions
• Build the capacity of HR & Administration and Supply Chain staff through coaching, performance management and continuous development
• Promote effective collaboration between Programme, Support and Safety teams to ensure timely operational support
• Support emergency preparedness and operational response planning
• Act as the focal point for operational support coordination at the Area level and represent the Support Department in internal coordination meetings, as delegated by the Base Manager
• Accountable for people management of employees, usually working in the same area of work
• Accountable for ensuring that agreed work plans and tasks set by the next-level up Manager are implemented on time
• Hiring and termination of employees and conducting performance appraisals (closely overseen by the next-level manager)

Requirements

• At least 3 years of relevant work experience at a similar level
• Sound knowledge on cost planning, budgeting, and financial reporting
• Experience in management of HR and administrative teams
• Good knowledge of procurement procedures of INGOs
• Experience of working with DRC’s main donors (UN Agencies, ECHO, SIDA, JICA, CDCS)
• Master's degree or equivalent in relevant field
• Full professional proficiency in Arabic and English

Skills

• Cost Planning and Control
• Budgeting
• Financial Reporting
• Human Resources Management
• Administrative Management
• Procurement Procedures
• Donor Relations
• Supply Chain Management
• Operational Compliance
• People Management
• Resource Optimization

Languages

Arabic, English