Protection Team Leader - Case Management

The Protection Team Leader - Case Management is responsible for supervising a team to implement quality protection case management activities in Cox's Bazar, ensuring compliance with donor and internal policies, and coordinating with humanitarian partners. The role includes training, technical guidance, reporting, and fostering collaboration across protection programs.

Responsibilities

• Train and support caseworkers and protection volunteers to identify and assist affected individuals.
• Support caseworkers in assessing individual protection needs, developing and implementing case plans, and follow-up guided by DRC’s case management SOPs.
• Provide referrals for services to humanitarian or other actors as per the referral pathway or best practices.
• Ensure proper documentation and secure storage of any protection data collected (hard and soft copies).
• Create weekly work-plans and prioritize tasks including through weekly case management meetings.
• Ensure targets are met under approved work plans and all trackers are regularly updated.
• Prepare all necessary financial and logistical documentation for the team’s work in line with DRC procedures.
• Complete biweekly/monthly reporting on activities.
• Foster and maintain excellent working relationships with all stakeholders and participate in daily coordination with humanitarian and other local and international actors.
• Liaise closely with protection actors in the field and other humanitarian partners to ensure understanding of overall issues and effective collaboration.
• Work closely with other DRC staff to ensure synergy across programmes and mainstream protection across interventions.
• Coordinate and follow up with Protection service providers in the field and act as a protection focal in an assigned camp.
• Coordinate with site management and other service providers to facilitate referrals in accordance with the referral pathway.
• Represent DRC in relevant field based thematic meetings with stakeholders.
• Follow up all DRC / DDG Procedures for Security, Finance, Logistics, HR and Administration.
• Uphold DRC’s international code of conduct.
• Comply with all global and location-specific safety rules, policies, and procedures.
• Ensure team members’ safety while performing duties on behalf of the organization.

Requirements

• Preferably a university degree in Social Sciences, Anthropology, Sociology, International Relations, Psychology, or related fields.
• At least 3 years experience in Case Management and 1 year management experience in protection project.
• At least one year of experience in case management or related protection work.
• Experience of working with non-governmental organization, UN, or local organization, preferably in a leadership role.
• Good communication skills in Chittagonian and Rohingya.
• Ability to communicate in verbal and written English, including drafting reports in English.
• Willingness and ability to work in field environment, including in all weather conditions.
• Good organizational skills and capacity to work independently and as part of a dynamic team.

Skills

• Case Management
• Protection Project Management
• Team Supervision
• Protection Program Coordination
• Report Writing
• Training Delivery
• Technical Guidance
• Donor Compliance
• Humanitarian Partnership Coordination
• Field Work Adaptability
• Organizational Skills

Languages

English, Bangla, Chittagonian, Rohingya