Monitoring, Evaluation, Accountability and Learning Operations Manager

The MEAL Operations Manager will oversee daily operations of DRC’s MEAL teams in area offices and support MEAL Partnership Officers in the country office. The role includes supervising MEAL staff, ensuring quality standards, and supporting capacity building and data collection activities in line with donor requirements.

Responsibilities

• Direct line-management of area-based MEAL team members and MEAL Partnership Officers including managing daily activities, work plans, hiring, termination, performance appraisals, and travel schedules.
• Ensure MEAL staff update monitoring tracking tools and follow DRC MEAL procedures according to internal and donor requirements.
• Support partners in fulfilling MEAL commitments and provide coaching as needed.
• Lead operational aspects of data collection including hiring and managing external enumerators.
• Develop and implement capacity building plans for MEAL staff through training, coaching, and support.
• Support implementation of project MEAL plans to ensure high impact and cost-effective program strategies.
• Participate in project meetings to promote good practices and strengthen synergies between projects.
• Support accountability efforts to beneficiaries in line with international standards and engage beneficiary communities in project design, monitoring, and evaluation.
• Develop systems, tools, and templates to enhance monitoring, generate quality evidence, and promote data use for decision-making.

Requirements

• Minimum 5 years of relevant work experience in monitoring and evaluation of humanitarian and development programmes.
• At least 3 years of experience in people management.
• Experience working with International/National NGOs, UN agencies in humanitarian settings.
• Proven experience with donor requirements including ECHO, Danida, Sida, UN agencies.
• Strong understanding of MEAL principles and processes including data collection, management, analysis, and reporting.
• Excellent verbal and written communication skills; ability to collaborate with diverse colleagues and stakeholders.
• Full professional proficiency in Ukrainian and English, including translation and report writing skills.
• Desirable: Bachelor's degree in international development, social sciences, research, statistics, or related field.
• Experience working with or strengthening MEAL systems of national partners or local civil society organizations.
• Understanding of localisation principles and equitable partnership approaches in humanitarian contexts.
• Familiarity with CFM and ability to handle sensitive issues with discretion and confidentiality.
• Advanced skills in Excel, MS Word, PowerPoint, and Office365.
• Experience in capacity development initiatives including trainings.
• Experience facilitating joint learning workshops or capacity strengthening initiatives with partners.

Skills

• Monitoring and Evaluation
• Humanitarian Program Evaluation
• People Management
• Donor Compliance
• MEAL Principles
• Data Collection
• Data Management
• Data Analysis
• Reporting
• Translation
• Report Writing
• MEAL Systems Strengthening
• Localisation principles
• Equitable Partnership
• Complaint and Feedback Mechanisms
• Excel
• MS Word
• Power Point
• MS Office 365
• Capacity Development
• Training Facilitation
• Workshop Facilitation

Languages

Ukrainian, English