Monitoring, Evaluation, Accountability and Learning Assistant

The Monitoring, Evaluation, Accountability and Learning Assistant supports the implementation of MEAL activities by contributing to quality monitoring processes and promoting accountability towards beneficiaries and other target groups. The role involves conducting monitoring visits, satisfaction surveys, documenting and sharing feedback, and facilitating awareness sessions primarily in Lahj, Yemen.

Responsibilities

• Conduct in-person data collection for PSMs to measure beneficiary satisfaction and gather other relevant findings while accompanying the programme team during patrols, using paper-based questionnaires or KoBo Collect.
• Conduct patrols and regular field visits with the programme team, deliver awareness sessions for newly arrived migrants, and promptly share and discuss any key issues, observations, or feedback collected with the MEAL Team Leader.
• Ensure the timely entry/export of all satisfaction forms received from beneficiaries and share them with the MEAL team leader to be added to the master satisfaction database.
• Conduct random field visits to the restaurant to check the quantity/quality of the provided meals.
• Receive and document beneficiaries' feedback and complaints through face-to-face meetings during patrols, ensuring that all sensitive feedback and protection-related concerns are reported and shared as promptly as possible through the appropriate channels.
• Perform other duties as assigned by MEAL Team Leader/Manager.

Requirements

• High school certificate. Preferably, a bachelor’s degree in IT, computer science, statistics, economics, M&E science, social science, or a related field.
• Very good speaker of Amharic, Oromo, Tigray, and Somali.
• Ability to write reports in English.
• Good knowledge of MS utilities (Word, Excel, and PowerPoint).
• Good training & communication skills.
• Flexibility in carrying out tasks.
• Good listener with clear communication.
• Adheres to the DRC’s values and ethical standards.
• Promotes the vision, mission, and strategic goals of the DRC Yemen Program.
• Displays cultural, gender, religion, race, nationality, and age sensitivity and adaptability.
• Willingness to travel very frequently to field sites and present of the time.
• Establishes, builds, and maintains effective working relationships with staff and partners to facilitate the provision of support.
• Consistently approaches work with energy and a positive, constructive attitude.
• Solid communication skills (written and oral): sensitivity to and responsiveness to all partners, respectful and helpful relations with donors and project staff.
• Remains calm, in control, and good humored even under pressure.
• Demonstrates openness to change and ability to manage complexities.
• Responds positively to critical feedback and differing points of view.
• Solicits feedback from staff about the impact of his/her own behavior.

Skills

• Monitoring and Evaluation
• Accountability Mechanisms
• Data Collection
• Survey Implementation
• Report Writing
• MS Word
• MS Excel
• MS PowerPoint
• Training Delivery
• Communications Skills
• Stakeholder Engagement
• Field Visit Coordination
• Feedback Documentation
• Cultural Sensitivity
• Ethical Standards Adherence
• Program Support
• Beneficiary Accountability

Languages

Oromo, Amharic, Tigray, Somali, English, Arabic