Head of Support Services - Lebanon

The Head of Support Services (HoSS) is operationally and strategically responsible for Finance, Human Resources, Logistics and Procurement, Administration and/or IT in Lebanon. The role provides strategic direction, ensures compliance with DRC procedures, supports country operations, and contributes to country strategy development and implementation.

Responsibilities

• Lead and manage the support managers including people planning, performance, well-being and development.
• Build the capacity of operational support staff through training, mentoring and field visits.
• Role model and lead the wider country programme against DRC values, diversity and inclusion as well as code of conduct.
• Strategic development, management and implementation of support operations per DRC operational handbook.
• Support Country Director and Senior Management Team in liaising with donors and authorities on compliance, registration, and audit.
• Provide strategic guidance to HR/Admin department to develop and implement HR policy in Lebanon.
• Lead on DRC Lebanon annual master budgets and monthly expenditure monitoring.
• Lead effective implementation and adherence to financial regulations.
• Oversee operationalization of localized finance handbook.
• Ensure sustainable and robust supply chain and financial systems.
• Ensure efficient ICT operating environment.
• Maintain and improve operational resource management and identify resource needs.
• Lead development and update of resource management component of Country Strategy.
• Ensure operational capacity for rapid emergency response.
• Ensure compliance with DRC Risk Management Framework and develop risk management plan.
• Review and improve Country SOPs and develop policies as needed.
• Supervise audits and implement corrective actions related to operational standards.
• Participate in drafting project proposals and resource use.
• Lead mainstreaming of Project Cycle Management and partnership best practices.
• Contribute to localisation strategy and oversight of partnerships.
• Ensure administrative and legal systems are accurate and compliant with Government of Lebanon.
• Contribute to global development initiatives.
• Substitute Country Director as required.
• Ensure proper use of DRC Dynamics ERP system and apply data analytics to improve performance.

Requirements

• Minimum 7 years’ experience in a similar role in an international NGO.
• 4 years’ experience in people management with proven leadership skills.
• Proven operational management experiences and capability, including in complex and emergency settings.
• Proven significant financial, information and systems management experience as well as in procurement and tender processes.
• Understanding and experience of institutional fundraising.
• Excellent communication, negotiation and problem-solving capacities; with the ability to work flexibly in a diverse team in a dynamic environment, fostering a positive working environment.
• Strong capacity building, facilitation, and presentation skills with the ability to collaborate, network and negotiate in order to facilitate communication and support to staff, local partners, Governments, UN, donors & other NGOs without losing sight of the strategic objective.
• Strong organizational and planning skills with the ability to effectively manage multiple competing deliverables on varying timelines.
• Experience working in an ERP system, including Supply Chain, Finance and HR systems.
• Full professional proficiency in English and Arabic.
• A Master’s Degree or advanced professional qualification in Finance, Business Administration, Logistics or HR.

Skills

• People Management
• Operational Management
• Emergency Operations
• Finance Management
• Information Systems Management
• Procurement Management
• Tender Processes
• Institutional Fundraising
• Capacity Building
• Facilitation Skills
• Presentation Skills
• Stakeholder Negotiation
• Organizational Planning
• Project Planning
• ERP Systems
• Supply Chain Management
• Financial Systems
• Human Resources Systems

Languages

English, Arabic