Software Architect, Service Management Platform

Drive the evolution of CERN’s Service Management platform based on ServiceNow, aligning with business needs and platform developments. Coordinate development efforts, interact with business experts, and ensure platform optimization and compliance with best practices.

Responsibilities

• Identify and present relevant technical solutions (e.g. AI based automation) by following new releases and announcements from the PaaS service provider (ServiceNow).
• Regularly interact with business process experts to capture business needs.
• Prepare and maintain a functional platform development plan in collaboration with providers, business and the lead developer, participate to prototype building.
• Assist and replace when needed the platform lead developer in coordinating development effort.
• Participate to the control and support of development activities, ensuring maximum optimisation, health and compliance with the PaaS platform, security and service management industry best practices.

Requirements

• Master's degree or equivalent relevant experience in the field of Computing or a related field.
• Extensive experience in the configuration and development of a comprehensive Service Management platform, preferably ServiceNow.
• Demonstrated experience in architecting in PaaS platforms.
• Knowledge of programming techniques and languages: extensive knowledge of scripting languages, web services, software development processes and techniques together with life-cycle management concepts.
• Experience with database and security architectures.
• Knowledge of Service Management methodologies, such as the ITIL framework would be an asset.
• ITIL certificate is an advantage.

Skills

• ServiceNow Configuration
• ServiceNow Development
• PaaS Architecture
• Scripting Languages
• Web services
• Software Development Lifecycle
• Database Design
• Security Architecture
• Service Management Methodologies
• ITIL Framework Implementation
• Platform Optimization

Languages

English, French