Knowledge Management Officer

The Knowledge Management Officer will develop and implement a knowledge management strategy to organize, manage, disseminate, and capitalize on data and knowledge generated by the Africa-EU Space Partnership Programme. The role includes producing information products, coordinating knowledge management events, and ensuring optimal operation of digital platforms to promote knowledge sharing and sustainability of the programme.

Responsibilities

• Develop and implement a knowledge management strategy for the Africa-EU Space Partnership Programme.
• Produce and share information and publications at agreed frequencies to stakeholders and the wider public.
• Lead coordination of related SPP knowledge management and communications events.
• Ensure optimal operation of SPP digital platforms including the AfSA website and portals.
• Conduct an assessment of existing knowledge management practices.
• Identify and plan knowledge management priorities internally and externally.
• Propose appropriate tools and mechanisms for collection, management, dissemination, and capitalization of knowledge.
• Ensure ownership and effective implementation of the knowledge management strategy throughout the Programme lifecycle.
• Strengthen internal teams’ capacities on knowledge management practices and tools.
• Analyze existing documents and conduct consultations with key stakeholders to identify knowledge management needs and opportunities.
• Support planning, production, dissemination, and evaluation of communication and knowledge management products.
• Design and produce multimedia content to showcase knowledge generated by the programme and promote visibility.
• Improve and optimize digital platforms to ensure performance, accessibility, and enhanced user experience.
• Deploy and monitor communication campaigns on social media with rigorous monitoring and evaluation.
• Organize training sessions or knowledge-sharing workshops to strengthen capacities.
• Integrate knowledge capitalization into program monitoring and evaluation frameworks.
• Develop and maintain a knowledge database mapping key findings and outputs.
• Analyze and synthesize program results to provide strategic recommendations.
• Provide regular detailed monthly reports outlining activities, results, progress, and recommendations.
• Perform any other related duties as assigned.

Requirements

• Master’s degree in communication, Marketing, Knowledge Management, Information Sciences, or any related field, with a minimum of seven (7) years of relevant work experience in knowledge management, knowledge capitalization and/or information management, preferably in the development sector, of which at least three (3) years must be at supervisory level; OR Bachelor's degree in communication, Marketing, Knowledge Management, Information Sciences, or any related field, with a minimum of ten (10) years of relevant work experience in knowledge management, knowledge capitalization and/or information management, preferably in the development sector, of which at least three (3) years must be at supervisory level.
• Demonstrated experience in developing various types of content, including blog posts, social media content, website copy and marketing materials.
• Exposure to the work of international organizations or regional institutions on Africa–Europe joint space programmes.
• Demonstrated experience in implementing Search Engine Optimization (SEO) and Search Engine Marketing (SEM) strategies to improve website visibility and traffic.
• Demonstrated experience in using Content Management Systems (CMS) to create, manage and publish website content.
• Experience in collecting, analyzing and interpreting data to support informed marketing decisions and assessing campaign performance.
• Ability to work under pressure in a multi-cultural environment.
• Use strong political and diplomatic tact and skills to achieve documented objectives.
• Work effectively with people from various backgrounds and in an environment where diversity is respected.
• Collaborate and communicate effectively with top level stakeholders.
• Identify key strategic opportunities and risks.
• Knowledge of the space policies, strategic frameworks and reference documents of the European Union and the African Union.
• Sound knowledge in the use of standard software such as MS Word, Excel, PowerPoint, etc.
• Demonstrated knowledge and application of design principles and relevant design tools, including Adobe Creative Suite, to develop visually appealing communication and marketing materials.
• Demonstrated ability to generate innovative ideas and develop creative and effective marketing campaigns.
• Proven ability to build and maintain effective professional relationships with colleagues, clients and other relevant stakeholders.

Skills

• Knowledge Management
• Knowledge Capitalization
• Information Management
• Content Development
• Social Media Content Creation
• Website Copywriting
• Marketing Materials Development
• Search Engine Optimization
• Search Engine Advertising
• Content Management Systems
• Data Analysis
• Campaign Performance Assessment
• Political and Diplomatic Skills
• Stakeholder Engagement
• Strategic Opportunity Identification
• Space Policy Knowledge
• European Union Space Policy
• African Union Space Policy
• MS Word
• MS Excel
• MS PowerPoint
• Adobe Creative Studio
• Media campaign development

Languages

Arabic, English, French, Kiswahili, Portuguese, Spanish