Temporary SAF Regional Program Specialist

The Temporary SAF Regional Program Specialist supports the local Red Cross office and collaborates across the Korea Region to advance the Service to the Armed Forces and International Services mission. The role involves volunteer management, relationship building, service delivery management, and reporting to ensure high-quality Red Cross services for military communities.

Responsibilities

• Recruits, trains, mentors, and retains volunteers in the delivery of all SAF programs and services.
• Supervises volunteer staff in their daily work responsibilities, providing guidance, coaching, performance feedback, and support to ensure quality service delivery and mission accomplishment.
• Works alongside volunteers to build capability, foster engagement, and ensure volunteers are equipped to successfully carry out Red Cross duties and responsibilities.
• Develop volunteers as community ambassadors by teaching them to identify unmet needs, gather feedback from service members and families, and relay relevant information through established processes.
• Empowers volunteers to participate in developing and implementing solutions, reinforcing their vital role in enhancing Red Cross services and community impact.
• Cultivates relationships and partnerships with external constituents in the military community, including government organizations, community partners, civic organizations, and other agencies with the purpose of furthering the mission of the Red Cross.
• Outreach includes command meetings, education briefings, presentations, and information sessions.
• Establishes and maintains effective command relationships while coordinating and supporting volunteers in community outreach efforts, ensuring volunteers are effectively represented, engaged, and utilized in strengthening community partnerships and expanding mission impact.
• Ensures the delivery of SAF core services to all clients within their jurisdiction.
• Supports other lines of ARC service to ensure the delivery of Training Services, Youth Preparedness, disaster preparedness, and response.
• Works closely with and supervises volunteers to plan, coordinate, and execute program activities, ensuring services are delivered effectively, professionally, and in accordance with Red Cross standards while maximizing volunteer engagement and contribution.
• Monitors and reports on American Red Cross Service Delivery Outcomes.
• Interacts with customers, volunteers, and other teams to obtain data and document outcomes and program results to ensure organizational accountability.
• Inputs and evaluates Service Delivery Data for consistency, completeness, accuracy, and reasonableness.
• Generates data reports on a scheduled and/or periodic basis for management or local command.
• Supervises and supports volunteers in the collection, documentation, and reporting of service delivery activities, ensuring data quality and compliance with reporting requirements.
• Maintains a high level of attention to detail in reviewing, validating, and reporting program data, ensuring records, metrics, and documentation are accurate, complete, compliant, and reflective of service delivery outcomes.
• Makes recommendations for continuous improvement to ensure metrics are consistently met while enhancing volunteer effectiveness, engagement, and mission impact.

Requirements

• Bachelor’s degree in business or public administration, human resources management, community organization, social or health sciences, or related field; or relevant equivalent experience is required.
• A minimum of three years’ related experience.
• Previous volunteer management experience will be considered.
• Requires strong computer skills.
• Public speaking skills and the ability to communicate effectively verbally and in writing are required.
• Must have strong interpersonal skills and the ability to work well in an individual or team environment.
• Flexibility to accommodate short notice assignments and long periods of time away from home is essential.
• The ability to balance multiple priorities is essential.
• Experience with American Red Cross programs and services and familiarity with military culture, regulations and protocol is strongly desired.
• Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) weights of up to 50 pounds.
• Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.
• Overall mobility is essential.
• May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.
• A current, valid driver's license with good driving record is required.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Skills

• Volunteer Management
• Program Coordination
• Public Speaking
• Verbal Communication
• Written Communication
• Interpersonal Skills
• Computer Skills
• American Red Cross Programs
• Military Culture Familiarity
• Regulations and Protocol
• Mobility and Physical Dexterity
• Driving License
• Service Delivery Management
• Relationship Building
• Reporting

Languages

English