Senior Engagement Specialist

Contribute expertise and guidance to implement and execute programs and services that further the engagement of volunteers. Supervise volunteers and act as a subject-matter-expert on volunteer programs, tools, processes and systems. Serve as a liaison to internal partners and external organizations. Provide support, development and/or leadership guidance to all volunteers.

Responsibilities

• Responsible for development of a thorough volunteer needs assessment for assigned area.
• Meet with stakeholders and ensure alignment of established goals to volunteer needs.
• Monitor the appropriate usage and implementation of the needs assessment through department collaboration and mutual accountability for results.
• Lead and train volunteer leaders to conduct a comprehensive volunteer onboarding program for each volunteer position.
• Lead volunteer training and serve as subject-matter-expert on volunteer programs, tools and resources.
• Provide support and guidance to volunteer trainers and ensures training is thorough and documented.
• Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions.
• Train and lead screening and training team volunteers.
• Serve as Point-of-Contact to the Volunteer Intake Processing Center.
• Assist in screening and referring prospective volunteers.
• Lead the development and management of volunteer planning and scheduling to ensure a strong fill rate.
• Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete.

Requirements

• Bachelor's degree required.
• Minimum of 5 years of related experience.
• Volunteer Management experience preferred.
• Ability to work on a team.
• Excellent oral and written communication skills.
• Strong interpersonal and presentation skills.
• Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively.
• Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
• Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.

Skills

• Volunteer Management
• Program Implementation
• Team Collaboration
• Oral Communication
• Written Communication
• Interpersonal Skills
• Presentation Skills
• Organizational Skills
• Microsoft Office Suite
• Word
• Excel
• Power Point
• Outlook
• Group Dynamics
• Customer Maintenance Techniques
• Negotiation Skills
• Program Execution

Languages

English