Donor & Client Support Coordinator II

The Donor & Client Support Coordinator II assists in coordinating daily operations related to biologic product deviation notifications and supports the management of product level investigations under ARC inventory. The role involves identifying, controlling, notifying, and retrieving suspect products and maintaining donor records confidentially.

Responsibilities

• Assist coordinating the daily operations, including biologic product deviation notifications and addressing concerns, to ensure tasks are completed accurately and in a timely manner.
• Supports the timely management of product level investigation under ARC inventory.
• Coordinate the identification, control, notification and retrieval of suspect products.
• Identify suspect products by reviewing donor deferral records.
• Perform retrieval activities related to product complaints including bacterial detection cases.
• May correct, update and verify changes in donor records to ensure appropriate entry and confidential handling of data.
• May assist with donor reentry and reinstatement.

Requirements

• High School diploma or equivalent required.
• Associate’s/Bachelor’s degree in a science or health care field is preferred.
• Minimum 3 years of related experience in blood banking/collections, laboratory testing, medical records, auditing, quality review or equivalent combination of education and related experience required.
• Ability to work on a team.
• Ability to read, write and verbally communicate at the high school to college level is required.
• Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.
• Bilingual is helpful.

Skills

• Blood Banking
• Laboratory Testing
• Health Records Management
• Quality Review
• Auditing
• Product Deviation Notification
• Inventory Management
• Donor Record Management
• Microsoft Office Suite
• Data Entry

Languages

English