Director, Salesforce Technology

The American Red Cross seeks an experienced Director, Salesforce Technology to lead the engineering organization supporting RC Care, a mission-critical client case management and financial assistance platform for disaster relief services. This role involves technical and people leadership, managing Agile teams, and ensuring platform reliability and operational sustainability in a fully remote setting.

Responsibilities

• Recruit, lead, coach, and develop Salesforce developers and test engineers, creating clear expectations and meaningful growth opportunities
• Build a high-performing engineering culture grounded in accountability, collaboration, continuous learning, knowledge sharing, and technical excellence
• Manage team capacity, resource allocation, performance, and staffing across product initiatives and operational priorities
• Partner with Product Management, Service Design, Solution Architecture, business stakeholders, and enterprise teams to deliver solutions aligned with user needs and mission outcomes
• Lead engineering involvement across the full product lifecycle, including discovery, design, estimation, development, testing, deployment, monitoring, support, and continuous improvement
• Lead Agile and SAFe planning activities, including sprint execution, PI planning, prioritization, dependency management, and cross-team coordination to ensure successful delivery
• Promote disciplined Agile practices and ensure engineering commitments are realistic, transparent, and aligned with roadmap priorities, business value, and mission outcomes
• Serve as the senior engineering leader for RC Care, establishing technical standards, engineering practices, and delivery expectations
• Provide technical coaching and oversight related to architecture, design patterns, Salesforce capabilities, integrations, security, scalability, and software engineering practices
• Partner with Solution Architecture to evaluate technical options and ensure solutions are secure, reliable, maintainable, scalable, and aligned with long-term platform strategy
• Guide modernization, technical debt reduction, and adoption of emerging Salesforce capabilities that support evolving business needs
• Advance CI/CD, automated testing, code review, quality gates, release management, environment management, observability, and deployment practices
• Define and monitor engineering and product health metrics related to delivery performance, reliability, defects, incidents, technical debt, and operational effectiveness
• Lead incident response, root-cause analysis, corrective actions, Salesforce release readiness, and continuous improvement of platform reliability
• Ensure required documentation, operational procedures, security controls, and on-call support practices are maintained for this mission-critical platform
• Lead third-party technology partners and vendor teams, ensuring adherence to technical standards, security requirements, service expectations, and delivery commitments

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
• Minimum 5 years of IT leadership or management experience leading software engineering teams
• Demonstrated ability to build high-performing engineering organizations and develop technical talent
• Experience leading Agile development teams in complex, cross-functional environments
• Strong partnership skills with product management, architecture, design, business stakeholders, and enterprise technology teams
• Proven ability to balance delivery speed, quality, operational excellence, and long-term maintainability
• 10+ years of software engineering experience in enterprise environments, including experience supporting mission-critical business platforms
• 5+ years leading Salesforce or enterprise application development teams
• Demonstrated experience providing technical leadership, coaching engineers, reviewing solution designs, and driving engineering excellence
• Experience establishing engineering standards, DevOps practices, operational support models, and software delivery processes
• Strong understanding of software architecture, application security, API and integration patterns, cloud platforms, and modern software engineering practices
• Salesforce platform experience, including Apex, Lightning Web Components (LWC), integrations, and platform security
• Qualified candidates must be authorized to work in the United States
• Travel: ~10% annual domestic travel to meetings/conferences
• Preferred qualifications include Salesforce Data Cloud experience, MuleSoft or enterprise integration experience, experience improving DevOps maturity, SAFe experience including Agile Release Trains (ARTs) and PI Planning, commitment to the non-profit sector, prior experience in nonprofit or humanitarian organizations, and ability to clearly articulate hands-on involvement in prior work
• Preferred certifications: Salesforce Platform Developer I, Salesforce Platform Developer II, Salesforce Application Architect, Salesforce System Architect, Salesforce Certified Administrator

Skills

• IT Leadership
• Software Engineering
• Agile Development
• Salesforce Platform
• Apex Development
• Lightning Web Components
• Enterprise Applications
• Technical Talent Development
• Engineering Standards Compliance
• DevOps Practices
• Operational Support Models
• Software Delivery Processes
• Software Architecture
• Application Security
• API Integration
• Cloud Platforms
• Salesforce Data Cloud
• MuleSoft
• SAFe Agile Methodology
• Agile Release Trains
• PI Planning Support
• Salesforce Platform Developer Certification
• Salesforce Application Architect Certification
• Salesforce System Architect Certification
• Salesforce Certified Administrator

Languages

English