Call Center Agent 1

The Call Center Agent 1 schedules prospective blood donors by phone, coordinates reminder calls and follow-ups, and maintains records to support blood donation goals. The role requires effective communication and customer service skills to ensure a positive donor experience.

Responsibilities

• Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.
• Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet collection goals.
• Coordinate reminder calls, follow-ups, log-in of data and maintenance of records.
• Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
• Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times.

Requirements

• High school diploma or equivalent required.
• Minimum one year of telephone and customer service or telemarketing experience required.
• Computer experience, excellent customer service and problem-solving skills required.
• Effective verbal communication skills required.
• Ability to work with potentially difficult customers.
• Comfort working in a fast-paced environment.

Skills

• Telephone Customer Service
• Telemarketing
• Computer Literacy
• Customer Service
• Problem Solving
• Verbal Communication
• Call Scheduling
• Records Keeping

Languages

English