Blood Collection Staff – Customer Service

The Blood Collection Staff position involves assisting with every step of the blood collection process, including setting up equipment, creating a welcoming environment for donors, and following safety procedures to collect lifesaving blood donations. Paid phlebotomy training is provided, and the role offers opportunities to grow healthcare skills within the American Red Cross.

Responsibilities

• Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is
• Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again
• Be detailed oriented all day, every day to ensure that the blood collected meets goals, regulatory requirements and can be safely transfused
• May drive Red Cross vehicles and work with the team to setup and tear down equipment at the donation sites
• Work variable hours Monday-Friday or Tuesday-Saturday including early mornings, late nights, weekends, and some holidays

Requirements

• High school diploma or equivalent required
• Customer service experience and effective verbal communication skills are required
• A current, valid driver's license with good driving record is required
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required
• Basic computer skills are required
• Must be proficient with Microsoft office applications
• Prior healthcare or phlebotomy experience (CNA, MA, EMT etc.) is preferred
• Prior leadership experience is preferred

Skills

• Customer Service
• Verbal Communication
• Valid Driver's License
• Manual Dexterity
• Physical Stamina
• Basic Computer Knowledge
• Microsoft Office Suite
• Phlebotomy
• Healthcare Experience
• Safety Procedures

Languages

English